When buying goods from us, a 14-day right of withdrawal always applies in accordance with the current Distance Contracts Act. After 14 days from the time you receive the ordered item we can not offer you a refund.
To receive a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Several types of goods cannot be returned, such as intimate or sanitary goods.
The buyer is responsible for paying any shipping costs for the returned product. To complete your return, we require a receipt or proof of purchase emailed email@example.com.
If you have questions regarding the return of goods, please email us at firstname.lastname@example.org
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your contribution.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method within a certain amount of days. We can not refund to an account other than the account from which the payment was made.
Late or no refunds
If you have not received a deposit yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially announced.
Then contact your bank. There is often a certain processing time before a grant is posted.
If you have done all this and you still have not received your deposit yet, contact us at email@example.com
Wrong or damaged objects
With regard to possible recycling, Ecoestic AB complies with the Swedish law "Consumer Purchase Act" (visit www.konsumentverket.se to learn more). If an item is defective, you have the right under Swedish law to demand a refund. Contact us at firstname.lastname@example.org to notify us of your incorrect item.
You will be responsible for paying for your own shipping costs to return your item. Depending on where you live, the delivery time for exchanges may be different.
If you send goods over SEK 799, you should consider using a traceable shipping service or buying shipments. We do not guarantee that we will receive your returned item.
In the event of disputes
In the event of any disputes, we will follow the recommendations from the General Complaints Board.